Frequently Asked Questions

Answers about medical equipment delivery and installation, moving and storage with Must Movers across Metro Vancouver and the Fraser Valley.

General

Must Movers is a Surrey-based moving and medical logistics company. We deliver, assemble and install hospital beds, wheelchairs, walkers, mobility scooters, patient lifts and other medical equipment for families, care homes, hospitals and suppliers, and we also offer residential and commercial moving, packing and storage.
We serve Metro Vancouver and the Fraser Valley, including Vancouver, Surrey, South Surrey, White Rock, Burnaby, Richmond, Delta, New Westminster, Coquitlam, Port Moody, Maple Ridge, Langley, North and West Vancouver, Abbotsford, Chilliwack and Mission.
Call 604-240-2450, email info@mustmovers.com or use the Get Free Estimate form. Tell us what you need moved or delivered, the pickup and drop-off addresses, and your timing, and we will send a clear estimate.

Hospital beds including bariatric beds, manual and power wheelchairs, walkers and rollators, mobility scooters, patient lifts, lift chairs and recliners, commodes, bath safety equipment, treatment tables and clinic furniture.
Yes. We carry the equipment to the room where it will be used, assemble it, function-test it and show the user or caregiver the basics before we leave. All packaging goes with us.
Same-day and next-day installations are often possible, especially for hospital discharges. Call 604-240-2450 early in the day with the address and discharge date so we can schedule a crew.
Yes. We can move the existing bed to another room or into storage, or remove old beds, mattresses, lift chairs and medical equipment for donation, recycling or disposal, usually on the same visit as the new delivery.

Yes. We handle final-mile delivery, installation, rental pickups and swaps for medical supply stores, rental programs and dealers, including Must Medical, Drive Medical, Mobb Medical and Maple Leaf Wheelchairs. We can also deliver under your store's name.
Yes. We deliver and install equipment in hospitals, clinics, care homes and seniors residences, scheduled around loading docks, elevators and resident routines. We place each item room by room and take away old equipment and packaging.
Yes. Occupational therapists, physiotherapists, case managers and families can all book with us. Send the equipment list and the room plan or notes, and we set everything up to match, moving furniture if needed.

Local residential, apartment and condo, senior, office and commercial moves, plus furniture, appliance and heavy-item moves across Metro Vancouver and the Fraser Valley. Same-day moves are available when a crew is free.
Two to three weeks is ideal, especially for weekends, month-end and moves into retirement residences. We also take same-day and next-day moves whenever a crew is available, so call 604-240-2450 if you are short on time.
Yes. We offer full or partial packing with quality boxes, packing paper, bubble wrap and shrink wrap, special care for fragile items, and room-by-room labelling. We can also unpack and take the empty boxes away.
Yes. We offer secure indoor storage in Surrey for household goods, business inventory and medical equipment, short or long term, with pickup and delivery handled by our own crews.

Moves are billed hourly, based on crew size and the time on the job, which depends on volume, access and distance. Medical equipment deliveries and installations are quoted per job or per route. Tell us what you need and we'll give you a clear estimate before we book.
No. You get a clear estimate before we start, and your invoice matches it. Hourly moves are billed by crew size and time on the job, and medical deliveries are quoted per job or route. Any extras, like stairs, long carries or after-hours work, are agreed up front.
Book online through our Book Online page, call or text 604-240-2450, or send us a message through the contact form. Tell us what needs moving, where and when, and we'll confirm your time and estimate.